A1 Asset One group
One account instead of many: with one e-mail address and one password you sign in to every online service of the A1 Asset One group that is connected to the customer account.
See the connected servicesThe customer account is free of charge.
Each service is offered by a company of the group, under its own terms. You sign in to all of them with the same customer account.
For clients of SMART Manage property management
Your property’s documents online, for example invoices, insurance policies and minutes of owners’ meetings.
OperatorRE SMART Management GmbH
Open KompassFor private landlords
The operating system for private landlords: tenants, contracts, rents, receipts and deadlines in one place.
OperatorRE SMART Management GmbH
Open CopilotWhen the group connects a new service, you use the same customer account for it. We let you know by e-mail. A new service receives no data until you sign in to it yourself.
A service of the group invites you by e-mail, for example your property manager for Kompass. The invitation is valid for 30 days.
Using the link in the e-mail you set your password and accept the terms of use. Your customer account is then active.
You sign in to every connected service with the same e-mail address and the same password.
We never ask for your password by e-mail or phone.
The customer account only holds what signing in and security require. What you create in a service stays there.
E-mail address, name, language and your password, stored only as an irreversible hash. Plus sign-in logs, which we normally delete after 30 days.
An identifier of your account, your e-mail address and whether it is confirmed, your name and, for some services, their own matching identifier. No service receives your password.
Your content, for example properties and documents, is stored by the operator of the service. It is not part of the customer account.
Details, including possible access from third countries such as the USA, are in the privacy notice.
These texts govern how you use the customer account and how we process your data.
Operator of the customer account
A1 Asset One GmbH, Skalitzer Straße 34, 10999 Berlin, HRB 251685 B
Every version of the terms stays available at its own address. In the terms of use and the privacy notice (version 1) the customer account is called “A1-Konto” (A1 account). It is the same account. The legal texts are available and binding in German only.
Your personal login for the connected online services of the A1 Asset One group: one e-mail address and one password for all of them. It is operated by A1 Asset One GmbH in Berlin.
Nothing. The customer account is free of charge. Costs can only arise for individual services under their own terms; the operator of the service charges them.
Through an invitation from a service of the group: you receive an e-mail with a link, set a password and accept the terms of use. An invitation you do not accept expires after 30 days.
Only when you sign in to it: an identifier of your account, your e-mail address and whether it is confirmed, your name and, if the service has stored its own matching identifier, that identifier. No service receives your password, your sign-in logs or the list of your other services.
More in the privacy notice.
In the EU: Salesforce (Heroku) runs the sign-in system for us in its EU region, in data centres in Ireland. Access from the USA or other third countries, for example for maintenance and support, cannot be ruled out; the EU-US Data Privacy Framework and, in addition, EU standard contractual clauses apply.
More in the privacy notice.
In the account settings, where the function is offered there, or by e-mail to [email protected]. Deletion cannot be undone; after that you can no longer sign in to any service with it. Contracts with individual services do not end automatically; what happens to your data there is governed by the service’s terms. Download content you want to keep from the service beforehand.
Questions about the customer account? [email protected]
